Terms & Conditions

1. Acceptance of Terms

By purchasing, activating, or using a Tagui device ("the Product") and/or accessing the website taguihelp.com ("the Site"), you accept these Terms and Conditions. If you do not agree, you should not use the Product or the Site.

2. Product Description

Tagui is an NFC device — available as a keychain, card, or pin — that, when scanned with a compatible mobile phone, opens a public web page with emergency information voluntarily entered by the Product owner.

The Product is NOT a medical device or a substitute for professional emergency services. Its sole function is to facilitate access to information provided by the user.

3. Pricing and Payments

• Tagui Keychain: $29.99 USD
• Tagui Card ID: $29.99 USD
• Card + Keychain Bundle: $49.99 USD

The prices above include shipping within the United States. Special offers and repeat orders for existing customers may have a different price and may charge shipping separately; the exact amount is always shown before payment is confirmed.

Payments are processed through Stripe. Tagui LLC does not store credit card information. Prices may change at any time; purchases made will keep the price at the time of transaction.

4. Shipping and Delivery

Orders ship only within the United States (to all 50 states). We do not offer international shipping. Estimated delivery time is 5-10 business days from payment confirmation. Tagui LLC is not responsible for delays from the postal service.

5. Returns and Refunds

• NON-activated products: we accept returns within 30 days of delivery.
• Activated products: returns are NOT accepted, as the unique code becomes associated with the user.
• Defective products: we offer free replacement if the issue is reported within 14 days.

To initiate a return, email us at hola@taguihelp.com or contact us via Instagram @taguihelp.

⚠️ 6. Limitation of Liability

USE OF TAGUI IS AT YOUR OWN RISK. Read carefully:

• Tagui does NOT replace medical, paramedical, or professional emergency services.
• Tagui LLC does NOT guarantee that your information will be seen, read, or acted upon by emergency personnel or third parties.
• It is the user's SOLE responsibility to keep their information updated and accurate.
• Tagui LLC is NOT responsible for damages, injuries, losses, or consequences arising from use, misuse, lack of use, or failure of the Product.
• Tagui LLC is NOT responsible for NFC chip failures, incompatible mobile devices, or technical errors on the Site.

To the fullest extent permitted by law, Tagui LLC's total liability is limited to the amount paid for the Product.

7. Permitted Use

• You may only enter your own personal and medical information, or that of a minor for whom you are legally responsible.
• It is NOT permitted to enter false, offensive, illegal information, or third-party information without their consent.
• Using Tagui for commercial, advertising, or identity impersonation purposes is NOT permitted.
• If you include emergency contact data, you must ensure you have their consent.

We reserve the right to deactivate any Tagui that violates these terms, without refund.

8. Intellectual Property

The name "Tagui", the logo, the taguihelp.com site, its design, and source code are the exclusive property of Tagui LLC. Reproduction, distribution, or use without written authorization is prohibited.

9. Minors

Tagui is available for users 18 years or older. Minors may use the Product only under the supervision and consent of a parent or legal guardian, who will be responsible for registration and data management.

10. Modifications

Tagui LLC may modify these Terms at any time. The last update date appears at the top. Continued use of the Product or Site implies acceptance of updated terms.

11. Service Provided "As Is"

To the fullest extent permitted by law, the Product and the Site are provided AS IS and AS AVAILABLE, without warranties of any kind, express or implied. Tagui LLC does not warrant that the Site will be available without interruption, that it will be error-free, or that information you store cannot be lost. The implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.

This does not affect the physical product warranty described in section 5, nor any consumer rights granted to you by law that cannot be waived.

12. Indemnification

You agree to defend and indemnify Tagui LLC against any claim, damage, or expense — including reasonable attorney fees — arising from: (a) information you entered in your profile, (b) third-party data entered without their consent, (c) your breach of these Terms, or (d) misuse of the Product or the Site.

⚠️ 13. Arbitration and Class Action Waiver

READ THIS SECTION CAREFULLY: it affects how disputes are resolved and requires you to waive a jury trial and participation in class actions.

• Before starting anything, the parties will try to resolve the matter informally. Write to hola@taguihelp.com describing the problem; we will have 30 days to respond.
• If no agreement is reached, any dispute will be resolved by binding INDIVIDUAL ARBITRATION before the American Arbitration Association (AAA), under its Consumer Arbitration Rules, seated in Miami-Dade County, Florida, in English or Spanish at your choice.
• Class action waiver: claims are brought only on an individual basis. Neither you nor Tagui LLC may act as a plaintiff or class member, nor consolidate a claim with those of other people.
• Exception — small claims court: either party may bring a qualifying claim to the small claims court of Miami-Dade County instead of arbitration.
• How to opt out: this section is OPTIONAL. You may opt out by emailing hola@taguihelp.com with the subject "Arbitration opt-out" within 30 days of your first purchase or activation. Opting out does not affect the service or your warranty in any way.
• If the class action waiver is held invalid, this entire section 13 becomes void and the dispute will go to the courts of Miami-Dade County.

14. General Provisions

• Severability: if a court finds any clause invalid, the rest of these Terms remain fully in effect.
• Force majeure: Tagui LLC is not liable for failures caused by events beyond its reasonable control: internet outages, provider failures, natural disasters, strikes, or acts of authority.
• Assignment: you may not assign these Terms. Tagui LLC may assign them in a merger, sale of the business, or reorganization, with prior notice.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Tagui LLC, superseding any prior verbal agreement.
• No waiver: Tagui LLC not enforcing a clause at one time does not mean it waives enforcing it later.

15. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Subject to section 13 (arbitration and small claims), any dispute will be resolved in the courts of Miami-Dade County, Florida.

16. Contact

The service is operated by Tagui LLC, a limited liability company (LLC) registered in the state of Florida, United States.

Questions about these Terms? Message us on Instagram @taguihelp or email us at hola@taguihelp.com.

Legal entity: Tagui LLC — hola@taguihelp.com